Entrust offers 24/7 Support for Premium+ members.
In order to activate Support during business after-hours and Holidays, Premium+ members need to contact us by telephone to page an on-call Support Engineer. Please note that emails and Support Ticket updates are not monitored during holidays or weekend after-hours.
For reference, below are our regional contact numbers:
| Americas | Asia Pacific | Europe, Middle East, Africa |
| US Toll free: +1 (833) 425-1990 | Hong Kong: +852 3008 3188 |
United Kingdom: +44 1223 622444
|
| Fort Lauderdale: +1 (954) 953-5229 | Australia: +61 8 9126 9070 | |
| Japan: +81-50-3196-4994 |
The following table lists Holidays for the 2025 calendar year. As mentioned earlier, Premium+ members can activate phone Support during Holidays.
| January | Holiday | Region |
| Jan. 1 | New Year's Day | All Regions |
| Jan. 20 |
Martin Luther King Jr. Day |
Americas |
| Jan. 27 |
Australia Day |
Asia Pacific (Australia) |
| Jan. 29-31 |
Chinese New Year |
Asia Pacific (Hong Kong) |
| February | Holiday | Region |
| March | Holiday | Region |
| Mar. 10 | Labour Day | Asia Pacific (Australia) |
| April | Holiday | Region |
| Apr. 4 |
Ching Ming Festival |
Asia Pacific |
| Apr. 18 |
Good Friday |
Asia Pacific EMEA |
| April 21 | Easter Monday |
Asia Pacific (Hong Kong) EMEA |
| Apr. 25 | Anzac Day |
Asia Pacific (Australia) |
| May | Holiday | Region |
| May 1 |
Labour Day |
Asia Pacific (Hong Kong) |
| May 5 | Early May Bank Holiday | EMEA |
| May 5 | Birthday of the Buddha | Asia Pacific (Hong Kong) |
| May 26 |
Spring Bank Holiday Memorial Day |
EMEA Americas |
| June | Holiday | Region |
| Jun. 9 |
King Birthday |
Asia Pacific (Australia) |
| July | Holiday | Region |
| Jul. 1 | HKSAR Establishment Day | Asia Pacific (Hong Kong) |
| Jul. 4 | Independence Day | Americas |
| August | Holiday | Region |
| Aug. 25 | Summer Bank Holiday | EMEA |
| September | Holiday | Region |
| Sep. 1 | Labor Day | Americas |
| October | Holiday | Region |
| Oct. 1 | National Day | Asia Pacific (Hong Kong) |
| Oct. 7 | Day Following Mid-Autumn Festical | Asia Pacific (Hong Kong) |
| Oct. 10 | Mental Health Day | Americas |
| Oct. 29 | Chung Yeung Festival | Asia Pacific (Hong Kong) |
| November | Holiday | Region |
| Nov. 4 |
Melbourne Cup |
Asia Pacific (Australia) |
| Nov. 27-28 | Thanksgiving | Americas |
| December | Holiday | Region |
| Dec. 24 |
Christmas Eve |
Americas |
| Dec. 25 |
Christmas Day |
All Regions |
| Dec. 26 |
Boxing Day |
EMEA, Asia Pacific |
| January 1, 2026 | New Year's Day |
All Regions |
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