Customer Service

RMA/RAN Information

• Overview
• Export Regulations

Important Information

• Contacting Support during Holidays and After-Hours - 2025
• How to automatically receive product notifications/announcements

Logging a Support Call

• Resetting expired nShield Support Portal account passphrase
• Logging into the Support Portal
• How to find your Serial Number
• How to get an Account and access the full Entrust nShield Help Center