We have two methods of authentication in use for our customer portal. Entrust staff use Single Sign On to log in, whereas our customers use standard authentication provided by Zendesk.
To log into the nShield Support portal, please see the following.
Firstly select the 'Sign In' option in the top right:
nShield customers and End User accounts:
Sign in using the credentials set when registering to the portal. If you do not know your password, you can request a new one with 'forgot my password'.
If you do not yet have an account, you can request one by emailing: email@example.com
Entrust staff with light agent accounts:
You will need to select 'I am an Agent' which will re-direct you to the company Single Sign On page where you can authenticate with your Entrust credentials. Any issues accessing, please email: firstname.lastname@example.org