Reporting a Problem
The nShield has two serial numbers, the Electronic Serial number and the Paper Serial Number.
Electronic serial number (ESN)
- Example: A343-FFAB-9745
- This value is returned by many nCipher utilities, e.g. “enquiry”.
- This value is not written on the hardware itself.
The paper serial number
- Example: 07-N24543 This serial number is printed on the actual hardware.
- nShield Solos have this serial number printed on a sticker on the card
- nShield Connect modules have this serial number printed onto the back panel
- nShield Edge units have this serial number printed onto sticker on the back panel
- This number is never returned by any nCipher utilities.
- The photographs below should help you in locating the serial number: