ntrust offers 24/7 Support for Premium+ members.
In order to activate Support during business after-hours and Holidays, Premium+ members need to contact us by telephone to page an on-call Support Engineer. Please note that emails and Support Ticket updates are not monitored during holidays or weekend after-hours.
For reference, below are our regional contact numbers:
| Americas | Asia Pacific | Europe, Middle East, Africa |
| US Toll free: +1 (833) 425-1990 | Hong Kong: +852 3008 3188 |
United Kingdom: +44 1223 622444
|
| Fort Lauderdale: +1 (954) 953-5229 | Australia: +61 8 9126 9070 | |
| Japan: +81-50-3196-4994 |
The following table lists Holidays for the 2021 calendar year. As mentioned earlier, Premium+ members can activate phone Support during Holidays.
| January | Holiday | Region |
| Jan. 1 | New Year's Day | All Regions |
| Jan. 11 |
Coming of Age Day |
Asia Pacific (Japan) |
| Jan. 26 |
Australia Day |
Asia Pacific (Australia) |
| February | Holiday | Region |
| Feb 11 | National Foundation Day | Asia Pacific (Japan) |
| Feb 12 | Lunar New Year's Day | Asia Pacific (Hong Kong) |
| Feb. 15 |
President's Day 4th Day of Lunar New Year |
Americas Asia Pacific (Hong Kong) |
| Feb 23 |
Birthday of the Emperor |
Asia Pacific (Japan) |
| March | Holiday | Region |
| Mar. 8 | Labour Day | Asia Pacific (Australia) |
| April | Holiday | Region |
| Apr. 2 |
Good Friday Ching Ming Festival |
Asia Pacific EMEA |
| Apr. 5 |
Ching Ming Festival Good Friday |
Asia Pacific EMEA |
| Apr. 6 | The day after Good Friday |
Asia Pacific (Hong Kong) |
| Apr. 29 | Showa Day |
Asia Pacific (Japan) |
| May | Holiday | Region |
| May 3 |
Constitution Memorial Day Early May Bank Holiday |
Asia Pacific (Hong Kong) EMEA |
| May 4 | Greenery day | Asia Pacific (Japan) |
| May 5 | Children's Day | Asia Pacific (Japan) |
| May 19 | Birthday of the Buddha | Asia Pacific (Japan) |
| May 31 |
Spring Bank Holiday Memorial Day |
EMEA Americas |
| June | Holiday | Region |
| Jun. 14 |
Queen's Birthday Tuen Ng Festival |
Asia Pacific (Australia and Hong Kong) |
| July | Holiday | Region |
| Jul. 1 | HKSAR Establishment Day | Asia Pacific (Hong Kong) |
| Jul. 5 | Independence Day | Americas |
| Jul. 19 | Marine Day | Asia Pacific (Japan) |
| August | Holiday | Region |
| Aug. 11 | Mountain Day | Asia Pacific (Japan) |
| Aug. 30 | Summer Bank Holiday | EMEA |
| September | Holiday | Region |
| Sep. 6 | Labor Day | Americas |
| Sep. 20 | Respect for The Aged Day | Asia Pacific (Japan) |
| Sep. 22 | Day Following Chinese Mid-Autumn Festival | Asia Pacific (Hong Kong) |
| Sep. 22 | Autumnal Equinox Day | Asia Pacific (Japan) |
| October | Holiday | Region |
| Oct. 1 | National Day | Asia Pacific (Hong Kong) |
| Oct. 11 | Sports Day | Asia Pacific (Japan) |
| Oct. 14 | Chung Yeung Festival | Asia Pacific (Hong Kong) |
| November | Holiday | Region |
| Nov. 2 |
Melbourne Cup |
Asia Pacific (Australia and Japan) |
| Nov. 3 |
Culture Day |
Asia Pacific (Japan) |
| Nov. 23 | Labor Thanksgiving Day | Asia Pacific (Japan) |
| Nov. 25 | Thanksgiving | Americas |
| Nov. 26 | Thanksgiving | Americas |
| December | Holiday | Region |
| Dec. 24 | Christmas Eve | Americas |
| Dec. 27 | Christmas Day | All Regions |
| Dec. 28 | Boxing Day |
EMEA Asia Pacific (Australia) |
| Dec. 31 | New Year's Day |
Americas |
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