Entrust offers 24/7 Support for Premium+ members.
In order to activate Support during business after-hours and Holidays, Premium+ members need to contact us by telephone to page an on-call Support Engineer. Please note that emails and Support Ticket updates are not monitored during holidays or weekend after-hours.
For reference, below are our regional contact numbers:
| Americas | Asia Pacific | Europe, Middle East, Africa |
| US Toll free: +1 (833) 425-1990 | Hong Kong: +852 3008 3188 |
United Kingdom: +44 1223 622444
|
| Fort Lauderdale: +1 (954) 953-5229 | Australia: +61 8 9126 9070 | |
| Japan: +81-50-3196-4994 |
The following table lists Holidays for the 2020 calendar year. As mentioned earlier, Premium+ members can activate phone Support during Holidays.
| January | Holiday | Region |
| Jan. 1 | New Year's Day | All Regions |
| Jan. 27 |
Australia Day Chinese Lunar Year |
Asia Pacific |
| February | Holiday | Region |
| Feb. 17 | President's Day | Americas |
| March | Holiday | Region |
| Mar. 9 | Labour Day | Asia Pacific (Australia) |
| April | Holiday | Region |
| Apr. 4 | Ching Ming Festival |
Asia Pacific (Hong Kong) |
| Apr. 10 | Good Friday |
Asia Pacific EMEA |
| Apr. 11 | The day after Good Friday |
Asia Pacific (Hong Kong) |
| Apr. 13 | Easter Monday |
Asia Pacific EMEA |
| Apr. 29 | Showa Day |
Asia Pacific (Japan) |
| Apr. 30 | Birthday of Buddha |
Asia Pacific (Hong Kong) |
| May | Holiday | Region |
| May 1 | Labour Day | Asia Pacific (Hong Kong) |
| May 4 | Greenery day | Asia Pacific (Japan) |
| May 5 | Children's Day | Asia Pacific (Japan) |
| May 6 | Constitution Memorial Day | Asia Pacific (Japan) |
| May 8 | Early Spring Bank Holiday (VE Day) | EMEA |
| May 18 | DCJ Foundation Day | Asia Pacific (Japan) |
| May 25 | Spring Bank Holiday | EMEA |
| June | Holiday | Region |
| Jun. 8 | Queen's Birthday | Asia Pacific (Australia) |
| Jun. 25 | Tuen Ng Festival | Asia Pacific (Hong Kong) |
| July | Holiday | Region |
| Jul. 1 | HKSAR Establishment Day | Asia Pacific (Hong Kong) |
| Jul. 3 | Independence Day | Americas |
| Jul. 23 | Marine Day | Asia Pacific (Japan) |
| Jul. 24 | Sports Day | Asia Pacific (Japan) |
| August | Holiday | Region |
| Aug. 7 | EDCJ Summer Holiday | Asia Pacific (Japan) |
| Aug. 10 | Moutain Day | Asia Pacific (Japan) |
| Aug. 31 | Summer Bank Holiday | EMEA |
| September | Holiday | Region |
| Sep. 7 | Labor Day | Americas |
| Sep. 21 | Respect for The Aged Day | Asia Pacific (Japan) |
| Sep. 22 | Autumnal Equinox Day | Asia Pacific (Japan) |
| October | Holiday | Region |
| Oct. 1 | National Day | Asia Pacific (Hong Kong) |
| Oct. 2 | The day following the Chinese Mid-Autumn Festival | Asia Pacific (Hong Kong) |
| Oct. 26 | The day following Chung Yeung Festival | Asia Pacific (Hong Kong) |
| November | Holiday | Region |
| Nov. 3 |
Melbourne Cup Culture Day |
Asia Pacific (Australia and Japan) |
| Nov. 23 | Labour Thanksgiving Day | Asia Pacific (Japan) |
| Nov. 26 | Thanksgiving | Americas |
| Nov. 27 | Thanksgiving | Americas |
| December | Holiday | Region |
| Dec. 24 | Christmas Eve | Americas |
| Dec. 25 | Christmas Day | All Regions |
| Dec. 28 | Boxing Day (in lieu) | EMEA |
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