Entrust offers 24/7 Support for Premium+ members.
In order to activate Support during business after-hours and Holidays, Premium+ members need to contact us by telephone to page an on-call Support Engineer. Please note that emails and Support Ticket updates are not monitored during holidays or weekend after-hours.
For reference, below are our regional contact numbers:
| Americas | Asia Pacific | Europe, Middle East, Africa |
| US Toll free: +1 (833) 425-1990 | Hong Kong: +852 3008 3188 |
United Kingdom: +44 1223 622444
|
| Fort Lauderdale: +1 (954) 953-5229 | Australia: +61 8 9126 9070 | |
| Japan: +81-50-3196-4994 |
The following table lists Holidays for the 2022 calendar year. As mentioned earlier, Premium+ members can activate phone Support during Holidays.
| January | Holiday | Region |
| Jan. 3 | New Year's Day | All Regions |
| Jan. 17 |
Martin Luther King Jr. Day |
Americas |
| Jan. 26 |
Australia Day |
Asia Pacific (Australia) |
| February | Holiday | Region |
| Feb 1-3 | Lunar New Year's Day | Asia Pacific (Hong Kong) |
| March | Holiday | Region |
| Mar. 14 | Labour Day | Asia Pacific (Australia) |
| April | Holiday | Region |
| Apr. 5 |
Ching Ming Festival |
Asia Pacific |
| Apr. 15 |
Good Friday |
Asia Pacific EMEA |
| Apr. 16 | The day after Good Friday |
Asia Pacific (Hong Kong) |
| April 18 | Easter Monday |
Asia Pacific (Hong Kong) EMEA |
| Apr. 25 | Anzac Day |
Asia Pacific (Australia) |
| May | Holiday | Region |
| May 2 |
The day following Labour Day Early May Bank Holiday |
Asia Pacific (Hong Kong) EMEA |
| May 9 | The day following the Birthday of the Buddha | Asia Pacific (Hong Kong) |
| May 30 |
Memorial Day |
Americas |
| June | Holiday | Region |
| June 2 |
Spring Bank Holiday |
EMEA |
| Jun. 3 |
Tuen Ng Festival Platinum Jubilee Bank Holiday |
Asia Pacific (Australia and Hong Kong) EMEA |
| June 13 |
Queen's Birthday |
Asia Pacific (Australia) |
| July | Holiday | Region |
| Jul. 1 | HKSAR Establishment Day | Asia Pacific (Hong Kong) |
| Jul. 4 | Independence Day | Americas |
| August | Holiday | Region |
| Aug. 29 | Summer Bank Holiday | EMEA |
| September | Holiday | Region |
| Sep. 5 | Labor Day | Americas |
| Sep. 12 | Second Day Following Chinese Mid-Autumn Festival | Asia Pacific (Hong Kong) |
| October | Holiday | Region |
| Oct. 1 | National Day | Asia Pacific (Hong Kong) |
| Oct. 4 | Chung Yeung Festival | Asia Pacific (Hong Kong) |
| November | Holiday | Region |
| Nov. 1 |
Melbourne Cup |
Asia Pacific (Australia) |
| Nov. 25 | Thanksgiving | Americas |
| Nov. 26 | Thanksgiving | Americas |
| December | Holiday | Region |
| Dec. 23 | Christmas Eve | Americas |
| Dec. 26 |
Christmas Day (Substitute) Boxing Day |
All Regions |
| Dec. 27 | Christmas Day (Substitute) |
EMEA Asia Pacific (Australia and Hong Kong) |
| January 2, 2023 | New Year's Day (Substitute) |
Americas EMEA Asia Pacific (Australia and Hong Kong) |
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