Entrust offers 24/7 Support for Premium+ members.
In order to activate Support during business after-hours and Holidays, Premium+ members need to contact us by telephone to page an on-call Support Engineer. Please note that emails and Support Ticket updates are not monitored during holidays or weekend after-hours.
For reference, below are our regional contact numbers:
| Americas | Asia Pacific | Europe, Middle East, Africa |
| US Toll free: +1 (833) 425-1990 | Hong Kong: +852 3008 3188 |
United Kingdom: +44 1223 622444
|
| Fort Lauderdale: +1 (954) 953-5229 | Australia: +61 8 9126 9070 | |
| Japan: +81-50-3196-4994 |
The following table lists Holidays for the 2024 calendar year. As mentioned earlier, Premium+ members can activate phone Support during Holidays.
| January | Holiday | Region |
| Jan. 1 | New Year's Day | All Regions |
| Jan. 16 |
Martin Luther King Jr. Day |
Americas |
| Jan. 23-25 |
Lunar New Year's Day |
Asia Pacific (Hong Kong) |
| Jan. 26 |
Australia Day |
Asia Pacific (Australia) |
| February | Holiday | Region |
| March | Holiday | Region |
| Mar. 13 | Labour Day | Asia Pacific (Australia) |
| April | Holiday | Region |
| Apr. 5 |
Ching Ming Festival |
Asia Pacific |
| Apr. 7 |
Good Friday |
Asia Pacific EMEA |
| April 10 | Easter Monday |
Asia Pacific (Hong Kong) EMEA |
| Apr. 25 | Anzac Day |
Asia Pacific (Australia) |
| May | Holiday | Region |
| May 1 |
Early May Bank Holiday Labour Day |
EMEA Asia Pacific (Hong Kong) |
| May 8 | Coronation of King Charles III | EMEA |
| May 27 | Birthday of the Buddha | Asia Pacific (Hong Kong) |
| May 29 |
Spring Bank Holiday Memorial Day |
EMEA Americas |
| June | Holiday | Region |
| Jun. 12 |
King Birthday |
Asia Pacific (Australia) |
| Jun. 19 | Juneteenth | Americas |
| Jun. 22 | Tuen Ng Festival | Asia Pacific (Hong Kong) |
| July | Holiday | Region |
| Jul. 1 | HKSAR Establishment Day | Asia Pacific (Hong Kong) |
| Jul. 4 | Independence Day | Americas |
| August | Holiday | Region |
| Aug. 28 | Summer Bank Holiday | EMEA |
| September | Holiday | Region |
| Sep. 2 | Labor Day | Americas |
| Sep. 30 | The day following the Chinese Mid-Autumn Festival | Asia Pacific (Hong Kong) |
| October | Holiday | Region |
| Oct. 2 | The Day following National Day | Asia Pacific (Hong Kong) |
| Oct. 10 | MH Day | Americas |
| Oct. 23 | Chung Yeung Festival | Asia Pacific (Hong Kong) |
| November | Holiday | Region |
| Nov. 7 |
Melbourne Cup |
Asia Pacific (Australia) |
| Nov. 28-29 | Thanksgiving | Americas |
| December | Holiday | Region |
| Dec. 24-25 |
Christmas Day
|
All Regions |
| Dec. 26 |
Boxing Day |
All Regions |
| January 1, 2025 | New Year's Day |
All Regions |
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